Frequently asked questions

frequently asked questions

What does it cost to have rental camping gear delivered to me?

Nothing. We offer free delivery and pick-up in Vancouver. If your delivery address is located outside Vancouver (North Vancouver, West Vancouver, Burnaby, and Richmond) there is a delivery charge of $20 which also includes the pick-up of your rental camping gear at the end of rental period. We advice having your rental camping gear delivered to an address in Vancouver to take advantage of free delivery.

Can I pick up my rental camping gear myself?

We only operate on a delivery and pick-up basis. The reason we can afford to offer the lowest camping gear rental fees in Canada is because we do not have a costly retail storefront. When we receive your order, we send your rental camping gear directly from our warehouse. This enables us to pass the savings to our customers.

Do you inspect camping gear before renting?

Absolutely. We inspect each and every item in between rentals. You will receive all of your camping gear in great condition. Inspections ensure your tents have all of the required components so that you do not run into trouble due to missing pieces. We also detect defects, damages, and cleanliness issues. If a damage is identified, we either fix it or discard the equipment completely.

Do you clean camping gear before each rental?

As part of our inspection procedures, we make sure each camping gear is in clean condition before renting to the next customer. We pay particular attention to sleeping bags and cooking equipment. Each sleeping bag is sanitized in between rentals regardless of its cleanliness state upon return. This does not mean you can return sleeping bags dirty. Sanitation does not mean we are responsible for stains and moisture removal. You should keep in mind that it is your responsibility to return all of  your rental gear in clean and re-rent-able condition. If we have to clean a particular item, we charge a cleaning fee associated with the effort required to return the item to clean condition. If there is a persistent stain that requires additional effort, you may get charged extra for the additional effort. If the returned equipment is in a condition that cannot be cleaned, we take the equipment out of our rental inventory and charge you for the full value of replacement. We strongly advise cleaning each item carefully before returning. This is especially critical for cooking equipment.

Whose responsibility it is to clean the rentals? Can I return my rental dirty?

It is the renter's responsibility to return each item in clean condition. If we find the need to clean an item after you return it, you will get charged a cleaning fee. In case of persistent stains, you will get charged extra for the additional effort. If we fail to clean a specific item, we take it out of our rental inventory and charge you for the replacement. The only exception to this rule is the sleeping bags. Although you are required to return your sleeping bags without stains and moisture damage, we sanitize each sleeping bag in between rentals. But, ultimately, it is your responsibility to return the sleeping bags in clean condition. Returning a sleeping bag with stains and moisture will result in additional cleaning fees.

I have a one way camping trip coming up. Can you help me?

Absolutely. We can deliver your rental camping gear to you in Vancouver. At the end of your trip, you can ship us your rental camping gear from your final destination. We do not charge for the transit time if it is no more than 3 days. Rental period ends on the day the gear is dropped at a shipping office.

Which shipping company do I have to use in order to ship my rental gear back at the end of the rental period?

It is entirely up to you. You can use any one of convenient shipping retailers available at your final destination.

After shipping my rental camping gear, what do I have to do to close the rental contract? 

We only ask that you send us a shipping tracking information. Easiest way is to take a photo of the shipment confirmation and email us. As soon as we receive your tracking information, we will close your rental. You will receive an email confirmation from us within 24 hours.

What if my one way trip starts at a location other than Vancouver?

That is perfectly fine. We can ship your rental camping gear to you. 

If I have my rental camping gear shipped to me, how much would you charge for shipping?

It depends on the size/weight of the package and the location it will have to travel. We will need your reservation details to better give you a quote on shipping charges. Please call us at 1-888-634-9990.

Do I have to start or end my trip in Vancouver to rent my camping gear from Rent Outdoors?

No. If you live outside of our delivery area, we can ship your rental camping gear to you before your camping trip. At the end of your trip, you can ship the rental camping gear back to us. Because there will be two separate shipping charges, this option would cost more. However, it may still be economical if you are renting for a long duration. 

Do you sanitize sleeping bags in between rentals?

Yes. We sanitize each sleeping bag after each rental. Please note our standard sanitation procedure does not address stains or moisture issues. We inspect each gear upon return. If a sleeping gear is found to have stains or moisture damage due to spilled liquids, there will be a detail cleaning charge of $30 per sleeping bag. If we cannot remove the stain or address the hygiene issues, we will have to discard that sleeping bag and charge the renter a replacement fee of $200. In short, yes, we do sanitize sleeping bags for hygiene in between rentals but it is ultimately your responsibility to keep all of your rental camping gear clean. Otherwise, you will be charged for additional cleaning or replacement.